ISSN 2391-9361
2(14)/2016
SYSTEMY WSPOMAGANIA W INŻYNIERII PRODUKCJI
INŻYNIERIA SYSTEMÓW TECHNICZNYCH
Edition circulation: 130 copies
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Contents
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| 1 |
2(14)/2016/1
Janusz ADAMCZYK
The assumptions circular economy in terms of production
Abstract: The circular economy is touted as a practical solution to the planet's emerging resource crunch. Reserves of key resources such as rare earth metals and minerals are diminishing, while exploration and material extraction costs are rising. A circular economy could help stabilise some of these issues by decoupling economic growth from resource consumption. The aim of the article is to present the basic principles of circular economy.
Keywords: circular economy, the circular models, eco-design |
p. 11 |
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| 2 |
2(14)/2016/2
Celina BARTNICKA
Continuous observation - a case study of milling machine operator
Abstract: The article presents the characteristics of continuous observation, one of the methods of work study. The material presents a case study of this method on the example of milling machine operator. The procedure of observation is described. The result was a complete picture of the course of all activities and breaks, which take place during the production process. Continuous observation illustrated the most recurrent problems, mainly connected with organization of work. The obtained data from observation was analyzed. It was estimated that by modifying the way of working milling machine operator and by the implementation of improvements each operator may obtain increasing productivity by up to approx. 2 products more during the work shift. The implementation of the proposed improvements can have a considerable impact on increasing the economic efficiency of the entire company.
Keywords: continuous observation, snap shoot of daily routines, work study |
p. 20 |
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| 3 |
2(14)/2016/3
Joanna BARTNICKA, Izabela WALAWENDER, Ewa BORCZYK, Mariusz SURMACZ
Interdisciplinary approach in creating smart dentistry services
Abstract: The results of studies on identification and analysis of problem areas relating to the processes of organizational and technical aspects accompanying creation of smart dentistry services is presented in this paper. In particular, there is described a case study regarding a new approach to solve commonly existing problem in Poland and in the world of dentophobia among children. The described methods of shaping dental services is based on two main stages: analysis of integrated medical and non-medical activities that compose the comprehensive dental service designed for children with dental fear in terms of innovation, and stage reconstruction of the process of formation of dental services in the field of stress-conservative treatment at early stages of tooth decay and dental prophylaxis of milk teeth of children with dental fear into a model approach to the creation of innovative activities in the field of widely understood dental services. The two-year observation confirms the follow-high efficacy of the experimental procedure what justifies the need to provide this service as a standard and essential service in the public services system with a high standard, which in an intelligent way, i.e. enhancing the specific needs of child, smuggles the actual dental service.
Keywords: development of innovation, multi-service, dentistry, dentophobia |
p. 29 |
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| 4 |
2(14)/2016/4
Witold BIAŁY, Patrycja HĄBEK
Total productive maintenance on an example of a company from automotive industry
Abstract: In order to provide greater effectiveness and efficiency of the production process, we need to find the cause of the most frequent failures in the process and effectively counteract them. The aim of these actions will be to increase the availability of production machines and equipment involved in the process. A system that allows to improve productivity, among others through reducing the cost of maintenance of the machines is the Total Productive Maintenance (TPM). In the paper on the example of a company from automotive industry (one production department) it was presented the proposal of usage of the system. The inclusion of employees to maintenance process will increase the number of secure and reliable workplace. Thus, there is possible, to a large extent, the reduction of losses caused by insufficiently working machines/devices.
Keywords: TPM, maintenance, downtime of machinery/equipment, productivity |
p. 42 |
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| 5 |
2(14)/2016/5
Witold BIAŁY, Patrycja HĄBEK
The application of OEE indicator to evaluate the use of a machine - case study
Abstract: Manufacturing companies, regardless of their size and industry, put increasing emphasis on production efficiency and the best possible use of the machine park. Single minute are often significant and summed together decide about the profit and sometimes the survival of the company. In the article, machines effectiveness is calculated using OEE indicator at one of the production departments in a company from automotive industry. Overall Equipment Effectiveness (OEE) is a Key Performance Indicator (KPI) which describes the effectiveness of technical means. This indicator can improve the efficiency of the production process and also reflects the potential of unused production capacity.
Keywords: KPI, OEE, effectiveness of machine, production capacity, corrective actions |
p. 55 |
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| 6 |
2(14)/2016/6
Arkadiusz BOCZKOWSKI
Reduction of noise emitted to the environment from the areas of open-pit mineral resources mines
Abstract: This article presents issues related to aggregate processing facilities emitting noise in excess of standard values. It analyzes the process of aggregate production, identifies basic sources of noise in the environment and presents how computational methods can be used to design the extent and order of noise minimalization process, as well as to estimate efficiency of the designed noise protection. Lastly, the article shows examples of already finalized noise protection devices, such as noise barriers or acoustic casing for crushers and sifting machines.
Keywords: industrial noise, noise reduction, open pit, production of aggregates |
p. 66 |
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| 7 |
2(14)/2016/7
Jarosław BRODNY, Kinga STECUŁA
Determination of the effectiveness of the longwall shearer use
Abstract: One of the main problems of Polish coal mining is a poor use of equipment, in particular mining machines. To improve this state, it is necessary to take actions aiming at real evaluation of the use of these machines. The results should form the basis of proper service's activities in order to improve this situation. The research and the results, which the article presents, should be a crucial source of information for the analysis and the evaluation of the use of the longwall shearer in the process of underground exploitation of coal. The article is focused on the longwall shearer, which is the first link of the set of machines used in underground exploitation. Effectiveness of its work, considered in the area of availability, performance and quality of the excavated material, is essential for the evaluation of the whole exploitation process. Using data obtained from industrial automation devices, proper indicators for each of these areas were designated and they allowed the determination of the Overall Equipment Effectiveness (OEE) indicator for the longwall shearer. The analysis was conducted for 66 work shifts and the results indicate that there are large reserves in the area of use of this machine.
Keywords: strategy of TPM, OEE model, technical system, mining machines |
p. 77 |
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| 8 |
2(14)/2016/8
Robert DYLEWSKI Janusz ADAMCZYK
The evaluation of environmental effects of building thermal insulation
Abstract: One of the strategic objectives in Poland and other European countries is to improve energy efficiency. This paper aims to present a method for evaluating environmental effects of the project associated with thermal insulation of the building including the assessment of sensitivity of selected variables. To evaluate the environmental impact the methodology of life cycle assessment (LCA) was used. Both the environmental costs (increased burden on the environment) related to thermal insulating materials and environmental gains (reduction of environmental load) resulting from the reduction of energy demand for heating in the use phase of the building, were taken into consideration. The options were included with regard to the type of the external wall, heat source used in the building, the type of thermal insulating material, and the climate zone in which the building is located. For each studied variant a positive effect was obtained - reducing the burden on the environment as a result of thermal insulation.
Keywords: life cycle assessment (LCA), thermal insulation of the building, environmental effects |
p. 86 |
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| 9 |
2(14)/2016/9
Łukasz DZIEMBA
Application of gis for some examples in supporting company activities and organizations
Abstract: Application of GIS in supporting the activities and organization requires several different approaches to ensure a comprehensive support. The paper presents some possible idea of using GIS to solve this problem. In order presented to selected examples: support the activities of the company (the concept of mapping a large industrial plant, and in particular the location of the production line), planning issues related to the tasks against fire (for example the hall production of small industrial plant with increased fire risk), and finally service of the production line (large plant). The examples in the paper support have in common: describe the problems – to solve them – that need to take into account aspects of geographical/spatial.
Keywords: GIS, decision support, enterprise organization |
p. 95 |
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| 10 |
2(14)/2016/10
Łukasz DZIEMBA, Stefan SENCZYNA
ERP tool for analyzing the impact of production processes on the environment
Abstract: The impact of the company on the environment is the subject of a number of legal regulations at all stages of business activity - from business plan and start of production For the termination of activities. This potentially puts all decisions of the board of the company to the analysis of the environmental impact. The publication presented the concept of using ERP system to calculate the impact of manufacturing processes on the environment. The base concept is to use data structures ERP system to map the environmental factors and function of material requirements to calculate the impact. This allows you to use the tools used in enterprise management support for the formation of a decision-oriented environment.
Keywords: ERP, production processes, environmental engineering |
p. 107 |
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| 11 |
2(14)/2016/11
Łukasz DZIEMBA, Stefan SENCZYNA
The structure of the system and the flow of information in decision support system of emergency services
Abstract: At the core of the smooth operation of services of prevention and rescue in counteracting the effects of emergency events lies close coordination and cooperation. This coordination and cooperation is achieved through organizational solutions based on an integrated decision-making and supporting IT tools. In the context of the organization of prevention and rescue services, the essence of tools is to provide key information for decision-making system rescue. The publication, based on the assumption of the individual nature of an incident and the importance of environmental information, in the first part of the present structure and flow of information system supporting decision-making system, in conditions of crisis. In the creation of information tools supporting decision-making system are needed patterns of decision-making processes. In the second part of the paper presents a case study and its use in the creation of patterns of decision-making processes.
Keywords: events crisis, decision-making system, tools, GIS |
p. 119 |
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| 12 |
2(14)/2016/12
Anna GEMBALSKA-KWIECIEŃ
Humans conditions which impact on their reliability at work
Abstract: Following article presents employees conditions and its impact on their reliability. Knowledge about human’s capabilities is necessary to enhance safety at work. Firstly it serves developing a work environment which would be adapted to these capabilities. Secondly it impacts on providing conditions to enhancing mentioned capabilities, so they would not be wasted.
Keywords: humans reliability, employees conditions, professional stress |
p. 131 |
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| 13 |
2(14)/2016/13
Anna M. HORODECKA, Mariusz J. LIGARSKI, Katarzyna MIDOR
Psychosocial threats as a factor in the quality of life of the employee
Abstract: Threats associated with stress at work are among the most important challenges of Safety and Health at work of the twenty-first century. They result from the wrong work organization, poor management and planning of the work. These threats may lead to negative social, psychological, and even physical, an example of which can be burnout and depression. Because of stress and psychosocial risks no longer treated as employees' personal flaws, but as an organizational problem, it is considered that it's necessary to deal with them as any other threat to Safety and Health at work. Hence the need to take effective action against psychosocial risks affecting the quality of life of the employee. In addition, in this publication are showed the studies about impact of stress on employee accidents.
Keywords: psychosocial threats, occupational stress, Safety and Health at work, accidents at work, quality of work life |
p. 139 |
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| 14 |
2(14)/2016/14
Jolanta IGNAC-NOWICKA
Use of components of engineering safety in case of transport underground
Abstract: The chapter presents an analysis of working conditions in the area of underground transport and the identification of hazards associated with the transport of people, materials and machines. A review of technical and organizational solutions that enhance safety while driving underground transport. Analysis focused in modern transport systems in the form of suspended monorails with drive self.
Keywords: safety engineering, identification of hazards, transport underground, suspended monorails with drive self |
p. 152 |
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| 15 |
2(14)/2016/15
Agata JUSZCZAK-WISNIEWSKA, Mariusz J. LIGARSKI
Accreditation and certification the quality management systems at medical institutions in Poland - results of research
Abstract: The theme of this article is analysis and comparison of the two most common documents relating to quality medical facilities in Poland, which is: accreditation by the Centre of Monitoring Quality in Health Care, and a certificate for ISO 9001. After the presentation of both systems, there were discussed briefly the main differences and similarities between them. Afterwards there were presented the results of research on the weaknesses in medical institutions in Poland, on the basis of data from third-party audits of selected certification body. At the summary conclusions were identified with the specification of the possible directions of improvement.
Keywords: ISO 9001, CMJ, quality management; certification of medical facilities |
p. 163 |
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| 16 |
2(14)/2016/16
Piotr KALETA, Tomasz WAŁEK
Utilization of high efficiency gas micro co-generation and gas heat pumps for renovation of the recreation and sports center
Abstract: In the article an analysis of implementation of gas heat pumps GHP and high efficient micro co-generation MCHP XRGI in renovation of the recreation and sport center is presented. Changes made to the center, energy demands before and after renovation as well as economic and technical aspects are described.
Keywords: thermal energy, electric power, MCHP XRGI, gas heat pumps GHP, economic benefits |
p. 172 |
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| 17 |
2(14)/2016/17
Ewa KAMIŃSKA
Analysis of the waste management system of a group of plastics from end- of-life vehicles
Abstract: This article aims to identify the problems of managing waste coming from disused cars, especially the plastics. The main issues relate to the waste that could potentially be used, and at present, to a large extent ends up in the landfills, e.g. foams from car seats. Identification of the major problems in the field of recycling, allows drawing attention to the need to improve the level of vehicle dismantling and to intensify efforts to reuse this type of waste.
Keywords: recycling, waste, end- of-life vehicles, plastics |
p. 181 |
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| 18 |
2(14)/2016/18
Dorota KSIĄŻEK, Mariusz J. LIGARSKI
The examination of the impact on the processes of the quality management system in the organization
Abstract: The article shows the individual process, show the role of the procedural approach and the opportunities offered by its implementation In the organization. It was also an attempt to determine the impact on the process of the quality management system in organizations that have implemented quality management system. The analysis was carried out on the basis of the carried out research involving plumbing industry workers.
Keywords: process, process approach |
p. 190 |
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| 19 |
2(14)/2016/19
Artur KUBOSZEK
The use of computer simulation methods in industrial noise research
Abstract: This paper presents examples of using computer-based methods of acoustic simulation for optimal designing of noise reduction projects at the workplaces. Using of the acoustic simulations provides the opportunity to develop optimal strategies for noise reduction in terms of acoustic efficiency and cost-effectiveness.
Keywords: noise, simulation methods, geometric methods |
p. 199 |
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| 20 |
2(14)/2016/20
Krzysztof MICHALSKI, Anna MICHALSKA
Mercury content as a part of a multi-criteria analysis of investment potential of post-mining areas
Abstract: The dynamics of economic transformation in Silesia caused that a lot of post-mining areas were left undeveloped in the areas related to the mining industry. Lack of information about the degree of degradation, key ecological features, and often unclear ownership status means, that these areas are managed by investors reluctantly. Each degraded area has some potential and it may be a source of new opportunities. It is necessary to have knowledge about them to determine the direction of re-used. A model of the computer system for decision support in choosing a strategy for redevelopment of post-mining areas is created. Model is based on a relational database which collects information on the multi criteria degraded areas, including environmental data identifying land pollution by harmful substances and hazardous, such as a mercury. The paper presents the results of the mercury content in mining wastes, which were deposited in the landfills and in the soils of post-mining areas.
Keywords: mercury content, re-used post-mining areas, relational database |
p. 211 |
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| 21 |
2(14)/2016/21
Katarzyna MIDOR, Leszek TARASIŃSKI
The challenges facing companies after the revision of ISO 9001: 2015
Abstract: The norms form the ISO 9000 series are among the best known standards published by the International Organisation for Standardization ISO. They contain guidelines and indicators for companies and organisations that wish for their products and services to continuously meet the clients’ requirements and to constantly improve their quality. Since its first publication in 1987, the standard has seen a few significant modifications with the most significant ones made in 2000. In September of 2015 the International Organisation for Standardization ISO published a new version of the ISO 9001 standard. From this date onward a three-year transitional period needed by every company to adjust their system to the new standard. 96000 certificates were issued in Poland in 2014 confirming conformity with the ISO 9001 standard. Therefore, all these companies have to make an effort to adjust their systems if they wish to keep their certificates. The standard is set for publication in the Polish language in 2016. The ISO 9001:2015 standard contains significant changes compared with the previous one from 2008, which necessitates significant changes in the currently operating system. The article presents the most important changes in the new ISO 9001:2015 standards as well as an attempt to interpret them.
Keywords: ISO 9001: 2015, quality management, risk, change |
p. 217 |
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| 22 |
2(14)/2016/22
Jerzy MIZGAŁA
Calculation of stability of the truck cranes
Abstract: The article discusses the differences between mobile cranes and truck cranes, which should be considered when conducting stability calculations. Explains the contour`s concept and the edge of tipping. It presents the possibility of formation of the latter in the case of truck cranes by possible use of additional supports. For example, specific technical solutions are demonstrated which are a few of the ample of opportunities to provide operators with the conditions of safe operation. Paper is emphasizing the role of the calculations which has to be performed by the assembling company in order to meet the safety requirements resulting from the relevant standards
Keywords: truck crane, mobile crane, contour of tipping, edge of tipping, stability calculations, additional supports |
p. 226 |
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| 23 |
2(14)/2016/23
Katarzyna MLECZKO
Knowledge exchange as factor supporting design process of ergonomic medical tools
Abstract: This paper aims to draw attention to the need for a feedback between the end user and the designer of medical tools. The article shows the positive consequences of the knowledge exchange in the field of ergonomics of surgical instruments and the negative effects of the lack of knowledge exchange on the using of final tools. Own researches was realized in the form of observations and interviews. Research allowed the conclusion that there is the need of identification the possibilities of available channels and forms of communication in order to support the processes of design and construction of medical tools.
Keywords: medical tools, surgical instruments, ergonomic tools |
p. 240 |
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| 24 |
2(14)/2016/24
Michał MOLENDA
The rules of measurement QMS processes
Abstract: This paper discusses issues related to the topic of ways of measurement of QMS process. In the first part the author describes the normatively requirements for measuring business QMS processes. In the second part of the paper the process of improvement of the organization according with the standards ISO 9000 is presented. Next autor presents issues related to the topic of business process management. In that part autor describes concept of business process and data related with it. The summary of the part is the characteristics of the four category data supporting the process measurement. In the main part of the text autor presents rules of establish the ways of measurement of QMS processes. The rules are based on the study conducted in nine selected Polish industrial companies.
Keywords: business process measures, business process indicators |
p. 249 |
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| 25 |
2(14)/2016/25
Joanna MYTYCH, Mariusz J. LIGARSKI
Evaluation of the functioning accredited quality management system in the research laboratory – research survey results
Abstract: Quality management systems according to ISO 9001: 2009 has been thoroughly described and examined. Accredited management systems in research laboratories according to ISO / IEC 17025: 2005 were describing mainly for the creation and implementation of the system, as well as for analytical point of view. A low number of studies concerned to examine the functioning of the management in accredited laboratories. In this work are presented selected results of a survey conducted on a group of 1,213 accredited laboratories.
Keywords: quality management system, accreditation, research laboratory |
p. 258 |
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| 26 |
2(14)/2016/26
Waldemar PASZKOWSKI
Assessment of hazard from noise sources on areas of the special economic and industrial zones
Abstract: The article presents the problematic issue hazard from noise sources in a specific working environment - special economic zones and industrial zones. In the first part, it was pointed to the similarity of objects features located on these areas. Furthermore, it was characterized the quantitative approach to identify and assessment of noise pollution of industrial facilities. In the second part of the article, it was presented analysis of possibility of the noise pollution assessment. In particular, it was proposed complement the previously used a quantitative assessment of the qualitative assessment related to shaping the acoustic climate. Such an approach can be considered as a new research issues, having their practical application, among others, in relation to special economic zones and industrial zones.
Keywords: industrial zone, noise pollution, noise sources, similarity of facilities |
p. 270 |
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| 27 |
2(14)/2016/27
Marek PROFASKA, Marcin BIELAK
Failure frequency of the longwall coal shearers machine with regard to KSW-475/2BP and KSW-460/NZ
Abstract: This article presents damages of longwall coal shearers: KSW 475/2BP and KSW-460/NZ working in comparable geological and mining conditions. The following paper reports issue of mechanical failures and hydraulic system problems, the most interesting of them were elaborated. What was also analyzed were methods of diagnosing and troubleshooting and the causes of failures.
Keywords: longwall coal shearer, failures detection, failures diagnosing |
p. 278 |
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| 28 |
2(14)/2016/28
Jacek SITKO
Modernization of technology development metallurgical waste
Abstract: The article is introducing chosen issues associated with the production and processing the waste material and analysis possibility of developing them in the form of element for the sintering of batch to stove or ferric pigments heatproof.
Keywords: recycling, steel, dust, technology |
p. 287 |
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| 29 |
2(14)/2016/29
Monika STĘPIEŃ, Barbara BIAŁECKA
Contribution to quality assessment of information
Abstract: This article discusses issues related to the quality and value of information, as well as relations between the flow of information and communication process. Indicated by the authors different definitions of information, features affecting their quality and direct threat to the decision-making process made it possible to present the substance of the information. The need for a reliable assessment of the quality of information in the system is a result, not only underestimate the role of information, but also their incorrect understanding or interpretation. However, as the authors believe, the importance of information in ensuring the efficiency of the entire system is unquestionably the key.
Keywords: information, flow of information, communication process, information value |
p. 295 |
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| 30 |
2(14)/2016/30
Beata SZCZERBA, Barbara BIAŁECKA
Barriers to effective management of complaints - case study
Abstract: Currently, among the manufacturing companies increasing importance of gaining knowledge, which often is seen as a competitive advantage in the rapidly changing environment. The most valuable source of information is the customer, both external and internal. It was he who plays a key role, as it allows the company to generate a profit. Hence, it is important to meet the standards, which often are very difficult to implement, especially considering the qualitative aspects of the automotive industry. A manifestation of non-compliance is complaints. They are usually unwanted by the company, but in literature you can find publications, where requests from clients are treated as an opportunity for improvement and development of the company. To effectively manage complaints and process the acquired data into information and then into knowledge is indispensable to introduce a suitable system. The authors analyzed an example of complaint management system, where, based on his experience and theoretical knowledge have identified barriers to its effective functioning.
Keywords: complaint management, system, barriers, effective |
p. 305 |
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| 31 |
2(14)/2016/31
Bartosz SZCZĘŚNIAK
Application of a spreadsheet to support the process of car use costs accounting
Abstract: This article presents an IT tool based on the relational data model, developed in order to support the process of car use costs accounting. Firstly, the manner in which the costs in question are accounted has been explained. The input data structure has been discussed as well as the intended final report layout and the principles which must be taken into consideration while such a report is being created. With regard to the problem analysed, the structure of entities has been identified and described. Further on in the article, the method used to represent entities in a spreadsheet has been described and the solutions ensuring integrity of the data stored in the tool have been elaborated upon. In the closing paragraphs of the paper, some more solutions enabling automatic generation of the final cost breakdown have been introduced. The assumed functionality of the tool in question has been attained by means of a relatively narrow array of functions and mechanisms featured by the MS Excel spreadsheet, without the need for application of a code written in the VBA programming language.
Keywords: process support, information processes, relational data model, spreadsheet |
p. 320 |
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| 32 |
2(14)/2016/32
Agnieszka TYCHONIUK, Ryszard WYCZÓŁKOWSKI
The concept of supporting the development and adjustment of calibration procedures using methods of knowledge engineering
Abstract: The subject of interest and discussion of the paper is the use of knowledge engineering for methods supporting the preparation and verification of the measurement procedures. The idea of the method for obtaining and recording the necessary knowledge for proper preparation of these procedures and its practical use for building computer tools supporting this process have been presented in the paper.
Keywords: calibration laboratory, accreditation, calibration, knowledge engineering |
p. 334 |
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| 33 |
2(14)/2016/33
Jerzy UCHROŃSKI, Adam MAŃKA, Jan KAŹMIERCZAK
Application of a process approach for the needs of supporting management of information and technical resources in crisis situations
Abstract: The subject of this article is to point out the problems of the functioning of the emergency services in crisis situations. The problem and the proposed measures and possible solutions are presented in the article on the example of a particular object of research, which is the airport Katowice - Pyrzowice. Due to the international nature of the activity of the airport, its potential susceptibility to the occurrence and effects of all kinds of emergency situations is considerable. Stringent legal provisions governing the activities of airport both in terms of safety for the purposes of operating, as well as civil aviation security are oriented to minimize both the risk of a crisis and its potential effects. Joint activities require effective coordination of all services at all levels of the level of functioning of the administration complex. The paper proposes a solution-oriented mainly on the improvement of communication between participating in the activities of emergency entities. This solution should provide coordination of emergency services at the level of the transmission of single, accurate information to all involved formation.
Keywords: process management, emergencies, technical infrastructure, airport |
p. 342 |
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| 34 |
2(14)/2016/34
Andrzej N. WIECZOREK
Impact of limitations of heat exchange on the temperature and vibroactivity planetary gear
Abstract: The paper presents the results of measurements of temperature and vibration gear housing for variants of limitation and without limitation heat exchange. On the basis of these measurements showed an increase of temperature for the housing with the applied insulation, but not found growth of vibrations for this variant.
Keywords: gearboxe, vibrations, temperature |
p. 351 |
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| 35 |
2(14)/2016/35
Andrzej WIECZOREK
Gerontechnology in solving the older people problems
Abstract: In the article the subject of gerontechnology application was undertaken. Therefore “gerontechnology” term was defined, genesis of using engineering technical means in the defined area was introduced, and the selected examples of gerontechnology application for supporting the improvement of quality of life of older persons were shown.
Keywords: quality of life, older persons, gerontechnology |
p. 358 |
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| 36 |
2(14)/2016/36
Andrzej WIECZOREK, Alojzy STAWINOGA
The conception of training in exploitation of the selected class of technical means
Abstract: The article discusses the subject of conducting training of user of welders for thermoplastic pipes. It presents the selected method and techniques, possible to use at a stage of conducting this training. The device, supporting the acquisition of manual skills, related to the use of devices sealing thermoplastic pipes was also shown. Conclusions on improving the effectiveness of training relatedthe acquisition of skills in the use of equipment finish the article.
Keywords: exploitation, training, welding, simulation |
p. 371 |
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| 37 |
2(14)/2016/37
Radosław WOLNIAK, Bożena SKOTNICKA-ZASADZIEŃ
The expected and perceived quality of architectural barriers in municipal offices in the assessment of client's disabled
Abstract: The article analyzes the results of studies regarding architectural barriers customer service disabled on the example of 33 cities in the Silesian province. Shows, broken down by city assessment of the quality expected and perceived quality. Then, on this basis, the matrix comparison of the two values to determine the interrelationships between the expected and perceived quality.
Keywords: disability, quality of services, public administration, architectural barriers, the quality expected, perceived quality |
p. 382 |
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| 38 |
2(14)/2016/38
Michał ZASADZIEŃ
Application of the 8D method for improving the process of railway carriage renovation
Abstract: In the article a successful attempt of applying the 8D method, i.e. Eight Disciplines, to solve problems identified in the process of railway carriage renovation has been presented. The 8D Method is mainly used by quality engineers in the automotive industry, but it can also be successfully implemented in other processes related to production and the provision of services. Based on historical data, the author identified the most significant problems in the repair process and, using the 8D method, found their causes and developed improvement actions, which considerably streamlined the analysed process.
Keywords: quality, improvement, process, renovation, railway wagon |
p. 392 |
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