A. Górny
Application of quality  shaping methods in the work  environment improvement.  A case of  theoretical frames
DOI 10.12914/MSPE-04-03-2014
Abstract: Businesses, which typically operate in highly changeable settings, are forced to make constant adjustments to meet legislative requirements concerning employment and the performance of work. To that end, they need to identify tools for improving their work processes. By employing quality management methods to upgrade their working environments, enterprises gain the ability to satisfy the needs and expectations of their customers, including the internal customers who rely on the processes carried out by their employees. The effort not only helps them boost the quality, reliability, flexibility and cost-efficiency of their processes but also allows them to comply with legislative/regulatory requirements. In doing so, they bring their system into conformity with any safety policies that are in place in their organizations. The article discusses the option of employing quality-oriented process design methods (FMEA, QFD and DOE) to improve working environments. The author describes some of the basic prerequisites for their use aimed at boosting the planning and deployment of improvement measures in areas related to the working environment.
Key words: work environment improvement, shaping methods, FMEA, QFD, DOE
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